Shipping policy

 

📦 LIOR Shipping Policy

At LIOR, your satisfaction is our top priority. We aim to provide a transparent, reliable, and timely shipping experience for all our customers.

🚚 Order Processing & Shipping Time

  • Processing Time: Orders are processed within 1–2 business days (Monday–Friday).

  • Shipping Time: Begins after processing. Shipping time depends on your destination and chosen courier.

Estimated Delivery = Processing Time (1–2 days) + Shipping Time

📅 Estimated Delivery Time by Region

Country Courier Delivery Time (Business Days)
United States DHL, USPS 3–8 days
Canada Canada Post 3–7 days
United Kingdom Royal Mail 3–7 days
Australia Australia Post 5–10 days
Germany DHL 7–14 days
Japan Japan Post 7–14 days
Other Countries Various Couriers 7–10 days

Please note: Delivery estimates are subject to change due to customs delays, weather, or local courier issues.

✉️ Order & Shipping Confirmation

  • You will receive:

    • Order Confirmation Email upon purchase.

    • Shipping Confirmation Email with tracking info once your order ships.

Didn't receive an email? Check your spam or contact support@lior.store.

📍 Shipping Destinations

We currently ship to most countries worldwide. All international orders are shipped DDU (Duties & Taxes Unpaid) — the recipient is responsible for any customs/import fees.

💸 Shipping Rates

  • Free shipping on U.S. orders over $50 (after discounts).

  • Orders under $50 will see shipping fees calculated at checkout based on destination, weight, and size.

🔍 Tracking & Delivery Details

  • Orders ship with trusted couriers and include tracking.

  • Tracking may take 1–4 days to update after dispatch.

  • Some deliveries may require a signature. If unavailable, the courier may:

    • Leave it at a nearby pickup point

    • Attempt redelivery

Once a package is marked delivered, LIOR is not liable for theft or misplacement.

⚠️ Potential Delays

While we aim for prompt delivery, we are not responsible for delays due to:

  • Severe weather

  • Holidays

  • Courier service disruptions

  • Customs inspections

We'll notify you of any major delays and assist with resolution.

📦 Damaged, Missing, or Incorrect Items

  • Damaged: Send photos and contact your courier immediately. Then email us at support@lior.store.

  • Missing/Wrong Items: Contact us within 48 hours of delivery. We’ll reship if inventory allows or issue a refund otherwise.

✏️ Address Accuracy & Changes

  • Please enter accurate shipping details at checkout.

  • Found a mistake? Email support@lior.store within 24 hours of placing your order.

  • LIOR may cancel orders if unable to confirm address accuracy.

❌ Lost or Stolen Packages

  • Contact the courier to file a claim.

  • Notify LIOR with claim details  we’ll assist in resolving the issue.

🔁 Returns

🚫 Order Cancellation

LIOR reserves the right to cancel any order. If canceled, we’ll refund you immediately. Refunds may take 3–5 business days depending on your bank.

📄 Policy Updates

LIOR may update this policy as needed. By ordering, you agree to our current shipping terms. Please review this page periodically for the latest updates.

For all shipping-related questions, contact us at support@lior.store.