Refunds & Exchanges

Kangaroo Pocket T-Shirt — 60-Day Trial

Try your Kangaroo Pocket T-Shirt for 60 days from delivery. Worn tees and tees bought on sale are eligible for a return under this trial. To start, email support@lior.store within 60 days of delivery. The Refund Policy explains the other return requirements, return shipping, refund processing and exchanges for the Kangaroo Pocket T-Shirt.

LIOR Held Swaddle Sack — Returns & Exchanges

The remaining sections on this page apply to the LIOR Held Swaddle Sack. For other products, please see our Refund Policy.

Changed your mind after the first few nights? That's fine. Here is exactly how a return works.

Standard returns

Email support@lior.store with your order number and we will reply with the return address and step-by-step instructions. No portal to figure out, no guessing what to write.

What can be returned

  • Anything sent back within 60 days of the day your order was delivered
  • Used or washed is fine — a sack still in its bag never got a chance to work
  • Items bought directly from lior.store

If your order turns up damaged, faulty or simply not what you ordered, say so in your email and our team will sort it out. That is on us, not on you.

How it works

  1. Email us your order number and tell us which item you are sending back
  2. We reply with the return address and instructions
  3. Pack it up and send it back — the original packaging is not required
  4. Once it arrives, we process your refund

Refunds go back to the payment method you used, within 5 to 10 business days of your return reaching us.

Exchanges

Bought the wrong size? Tell us the size you need in the same email. We send the right size first, then you send the original back.

Bought somewhere else?

If you bought your sack from another shop or marketplace, their returns team has to handle it. We can only refund orders placed on lior.store.

Something not right?

Write to support@lior.store and a real person on our team will read it.

60-Day Guarantee

Sleep takes time to settle, and no two babies settle the same way. That is why every LIOR Held Swaddle Sack comes with our 60-Day Guarantee: try it risk-free for 60 days, and if it is not right for your family, send it back for a refund.

  • The 60 days run from the day your order is delivered
  • No restocking fee, and the sack is refunded in full — the return postage is the only cost that stays with you
  • Used or washed is fine — you are meant to try it
  • Start it the same way as any return, by emailing support@lior.store

Faults and defects

A manufacturing fault is covered separately from the 60 days above. If a seam, a zip or the fabric fails in normal use, email us with a photo and we will replace the item or refund it.