Refunds & Exchanges

Changed your mind after the first few nights? That's fine. Here is exactly how a return works.

Standard returns

Email support@lior.store with your order number and we will reply with the return address and step-by-step instructions. No portal to figure out, no guessing what to write.

What can be returned

  • Anything sent back within 60 days of the day your order was delivered
  • Items that are unworn, unwashed and in their original packaging
  • Items bought directly from lior.store

If your order turns up damaged, faulty or simply not what you ordered, say so in your email and our team will sort it out. That is on us, not on you.

How it works

  1. Email us your order number and tell us which item you are sending back
  2. We reply with the return address and instructions
  3. Pack the item in its original packaging and send it
  4. Once it arrives and we have checked it, we process your refund

Refunds go back to the payment method you used, within 5 to 10 business days of your return reaching us.

Exchanges

Bought the wrong length? Tell us the size you need in the same email. We send the replacement once your original item reaches us.

Bought somewhere else?

If you bought your sack from another shop or marketplace, their returns team has to handle it. We can only refund orders placed on lior.store.

Something not right?

Write to support@lior.store and a real person on our team will read it.

60-Day Guarantee

Sleep takes time to settle, and no two babies settle the same way. That is why every LIOR Held Swaddle Sack comes with our 60-Day Guarantee: try it risk-free for 60 days, and if it is not right for your family, send it back for a refund.

  • The 60 days run from the day your order is delivered
  • No restocking fee
  • The item needs to be unworn, unwashed and in its original packaging
  • Start it the same way as any return, by emailing support@lior.store

Faults and defects

A manufacturing fault is covered separately from the 60 days above. If a seam, a zip or the fabric fails in normal use, email us with a photo and we will replace the item or refund it.